Privacy Policy

Last updated: July 3, 2026

ShopScale ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect information you provide directly to us when you fill out our contact forms, request an audit, or communicate with us. This includes:

• Contact details: Name, email address, and phone number.
• Business information: Your company name, website URL, and revenue estimations.
• Technical data: Information collected automatically through cookies, such as your IP address, browser type, and navigation patterns on our site.

2. How We Use Your Information

We use the collected information to:

• Respond to your inquiries and audit requests.
• Improve our website performance and user experience.
• Send you marketing communications if you have opted in.
• Analyze traffic trends to optimize our digital acquisition strategies.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third-party service providers (e.g., hosting providers, analytics tools) solely to facilitate our business operations, provided they agree to keep your information confidential.

4. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

5. Your Rights

You have the right to request access to your personal data, request corrections of inaccurate data, or request the deletion of your data. To exercise these rights, please contact our privacy officer at Jaco@shopscale.co.za.